This article looks at seven qualities of customer care that will keep customers coming back for more. Strive to embody these customer care behaviors and create customers for life.

Agreeability

Customers want to hear "Yes" when they ask you for something. But, how many times do you say "No" to your customers?

Perhaps you hide behind policies and procedures. Do you really think that it feels better when your customers hear, "No, sorry it's our policy?"

But obviously you can't say "Yes" every time your customers ask for something. So how do you know when to say "Yes" without it becoming a problem?

Put it through a very simple filter. If it isn't illegal, immoral or unethical, say "Yes."

Even if you can't say, "Yes," don't say "No."

Instead, stop, take a breath and say, "Let me see what I can do." Then do something: find a way around the issue -- call your sales manager or the owner, be creative, show the customer that you are doing everything possible to accommodate them.

When you say "Yes!" you are showing your customer that you value their business and that you care about their best interests.


--Source: Laurie Brown is an international trainer and consultant who works to help people improve their sales, service and presentation skills. She is the author of The Teleprompter Manual, for Executives, Politicians, Broadcasters and Speakers.